Credits and billing
MedChartScan uses prepaid credits. One credit analyzes one note, and a credit is charged only when the analysis succeeds.
Your balance appears in the top bar of the app. To see the details, click it, or click Credits & billing in the sidebar.
How charging works
Every note costs one credit, whether you analyze it on its own, in a batch, or through the API. The Medicare checks are included.
- When a note starts, one credit is reserved. The credit history shows Note in progress (reserved).
- If the analysis succeeds, the credit is charged: Note analyzed.
- If the analysis fails, or the note isn't an office E/M visit, the credit is returned: Note not charged.
Because the credit is reserved before the note runs, two notes running at the same time can't spend the same credit. If no credit is available, nothing runs, and the app says You're out of credits. No analysis ran.
Free credits
When you verify your email and your organization is created, it gets 50 free credits. Free credits don't expire. Each person gets free credits once: a new organization created later by the same person doesn't get them again.
Credit packs
| Pack | Price | Per note |
|---|---|---|
| 100 credits | $49 | $0.49 |
| 500 credits | $199 | $0.40 |
| 2,000 credits | $599 | $0.30 |
Prices are in US dollars. Sales tax is added at checkout where it applies.
Purchased credits expire 365 days after the purchase. When you spend credits, the ones that expire soonest are used first, and free credits are used last. The Credits left tile on the Credits & billing page lists the credits that expire and when.
Buy credits
To buy credits, you need the owner or billing role.
- In the sidebar, click Credits & billing.
- For the pack you want, click Buy. Stripe's checkout page opens.
- Enter your payment details and complete the purchase.
When you return to MedChartScan, the page confirms the purchase and your balance updates. If it takes longer, the page says Your purchase is processing. Credits appear within a minute.
After a purchase, the owners of your organization get a confirmation email from MedChartScan, and Stripe creates an invoice for the purchase. When your balance runs low, the owners get an email.
Cards and invoices
After your first purchase, owners and billing users can manage payment details in the Stripe customer portal:
- In the sidebar, click Credits & billing.
- Click Manage cards & invoices.
In the portal, you can update your payment details and view your invoices.
Credit history
The Credit history table on the Credits & billing page lists the most recent changes to your balance, newest first: free credits, purchases, each note analyzed or not charged, and expired credits. Each note is one row, whether it's still running, charged, or not charged.
Everyone in the organization can see the balance. Billing users don't see notes or results, only the credits.
Credits when you delete the organization
If an owner deletes the organization, its unspent credits are forfeited. The confirmation dialog states how many. For more information, see Security and patient data.
Related pages
- Analyze many notes: see the cost of a batch before it starts.
- Credits in the API
- Troubleshooting and FAQ